AdventureSIMs Privacy Policy
Effective Date: July 1, 2025
AdventureSIMs (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the EU General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website and mobile application (collectively, the “Services”), as well as your rights concerning your data.
1. Information We Collect
We collect information in several ways to provide and improve our Services. The table below details the personal data we collect and why we collect it.
| Data Category | Examples of Data Collected | Primary Purpose of Collection |
|---|---|---|
| Account & Contact Information | Name, email address, contact details you provide. | To create and manage your user account, process orders, and for communication. |
| Live Chat & Support Data | Name, email, IP address, device information, and the content of your chat conversations with our support team. | To provide real-time customer support via our live chat service (Crisp) and to improve our services. |
| Payment Information | Last 4 digits of your card, card brand, expiry date. (Note: Full payment details are processed directly by Stripe). | To process payments securely and display your saved payment methods for faster checkout. |
| Mobile App Data | Firebase Cloud Messaging (FCM) Token for notifications; a unique, anonymous device ID for account syncing. | To send important service notifications and to keep your account synced across sessions. |
| App Permissions Data | Access to your device’s Camera or Photo Library, only with your explicit consent. | To provide optional features like scanning a credit card or saving an eSIM QR code. |
| Automatically Collected Technical Data | IP address, device type, browser type, and general interactions with our Services. | For security, fraud prevention, and to analyse usage to improve our Services. |
| Tracking Technologies (Website Only) | Information collected from cookies, pixels, and similar technologies. | To analyse website usage, deliver targeted advertising, and measure marketing performance. |
2. Legal Bases for Processing Your Information (GDPR)
Under the GDPR, we process personal information based on several legal grounds:
- Contractual Necessity: To fulfil our contractual obligations to provide services to you.
- Consent: For specific uses of your data where you have provided consent, such as for marketing communications. You may withdraw consent at any time.
- Legitimate Interests: For purposes such as improving our services, fraud prevention, and secure site operations.
- Legal Obligation: To comply with legal requirements and protect the rights of AdventureSIMs and its users.
3. How We Use Your Information
We may use your personal information for purposes including:
- Providing Services: To manage your account, process payments, deliver customer support, fulfil service requests, and send important push notifications.
- Improving Our Services: To enhance the user experience, understand user preferences, and maintain website and app functionality.
- Advertising and Marketing (Website Only): Using cookies and pixels to display personalised ads and assess the effectiveness of marketing campaigns.
- Legal Compliance: To meet legal obligations, prevent fraud, and safeguard our rights.
4. Sharing Your Information
AdventureSIMs does not sell personal data. However, we may share information with trusted third parties essential for delivering our Services:
- Service Providers: Including Stripe (payment processing), our eSIM provisioning partners, Google Firebase (push notifications), Cloudflare (backend infrastructure), Crisp (live chat support), Gravity Forms (support), and other providers for services like email delivery. These providers are contractually obligated to handle your data confidentially.
- Legal Obligations: Authorities if legally required or to protect our legal rights.
- Business Transfers: In the event of a business transaction (e.g., merger or sale), where data may be transferred to the new owner.
5. Data Security
We take reasonable steps to protect your data using physical, electronic, and managerial measures. Within the mobile app, sensitive data is stored securely using native platform features like the iOS Keychain and Android Keystore. While we strive to secure your data, no transmission or storage method is completely secure.
6. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined here, unless a longer retention period is required by law.
7. International Data Transfers
AdventureSIMs operates in Australia but may transfer your data internationally. When we transfer data outside the European Economic Area (EEA), we use safeguards, such as standard contractual clauses, to protect your data and ensure compliance with GDPR.
8. Use of Cookies, Pixels, and Tracking Technologies (Website Only)
Our website uses cookies, pixels, and similar tracking technologies to:
- Analyse website usage and enhance user experience.
- Deliver personalised advertising based on browsing behaviour.
- Track marketing effectiveness.
Cookie Consent: By using our website, you consent to our use of cookies. EU users are provided with a cookie banner to manage their preferences in compliance with GDPR.
Managing Cookies: You can control cookies through your browser settings. Disabling cookies may impact the functionality of our website.
9. Your Rights Under GDPR
Under GDPR, EU residents have additional rights concerning their personal data. To exercise any of these rights, such as access or erasure, please contact us by using this form.
10. Children’s Privacy
Our services are intended for users over the age of 18. We do not knowingly collect data from children. If we learn we have collected data from a child, we will take steps to delete it.
11. Updates to This Privacy Policy
We may update this policy from time to time. Significant changes will be posted on our website, and we recommend reviewing this policy periodically.
12. Complaints and Contact Information
If you have any questions or complaints about this Privacy Policy, please contact us at [email protected].