If your eSIM stops working after activation, follow these steps to troubleshoot:
1. Check Your Device Settings: Ensure that your eSIM is still active and selected as the primary data line in your device’s settings. Sometimes, settings can reset or switch back to another SIM.
2. Restart Your Device: A simple restart can often resolve network or connectivity issues, especially after traveling to a new location.
3. Confirm Data Coverage: Make sure you’re in an area with data coverage. AdventureSIMs provides coverage in many locations, but remote or rural areas may have limited connectivity.
4. Check Data Balance and Plan Expiry: Use the link you received at activation to view your data usage and the remaining days on your plan. You may need to top up your data if you’ve used up your current plan.
5. Contact Customer Support: If the issue persists, contact our support team at [email protected]. We’ll help you troubleshoot and get your eSIM back online as quickly as possible.
AdventureSIMs is committed to providing reliable connectivity, and we’re here to help if you experience any issues.