---
title: What to Do if Your eSIM Stops Working
description: Detailed troubleshooting steps, from resetting your device to contacting support.
url: "https://adventuresims.com/support/what-to-do-if-your-esim-stops-working/"
updated: "2024-11-12"
category: Troubleshooting and Support
---

# What to Do if Your eSIM Stops Working

If your AdventureSIMs eSIM stops working unexpectedly, don’t worry! Here are a few simple troubleshooting steps you can take to resolve most issues and get back online.

**Step 1: Check Your Device Settings**

Sometimes, settings can reset or change due to software updates or other factors. To ensure your eSIM is still active:

• **iPhone**: Go to *Settings > Cellular > Cellular Plans* and make sure your eSIM is enabled.

• **Android**: Go to *Settings > Network & Internet > Mobile Network* and check that your eSIM is set as the active data plan.

**Step 2: Restart Your Device**

A quick restart can often resolve temporary connectivity issues. Turn your device off, wait a few seconds, and then turn it back on. Check to see if your eSIM is working properly after restarting.

**Step 3: Verify Your Data Connection**

Make sure you’re in an area with data coverage:

• If you’re in a remote or rural location, network coverage might be limited. Try moving to an area with a stronger signal.

• Check if “Airplane Mode” is on and, if so, turn it off to reconnect to the network.

**Step 4: Check Data Balance and Plan Expiry**

If you’ve used up your data allowance or if your plan has expired, you won’t be able to connect to the internet. Use the activation link from your AdventureSIMs email to:

• **View Data Balance**: Confirm how much data you have left.

• **Check Plan Expiration**: See if your plan is still active or has reached its end date.

If you’re low on data or your plan has expired, you can purchase a top-up from the AdventureSIMs website.

**Step 5: Update Your Device’s Software**

Outdated software can sometimes interfere with eSIM functionality. Make sure your device is running the latest software version available:

• **iPhone**: Go to *Settings > General > Software Update*.

• **Android**: Go to *Settings > System > System Update*.

**Step 6: Reinstall Your eSIM**

If none of the above steps work, try removing and reinstalling your eSIM profile:

• **iPhone**: Go to *Settings > Cellular > Cellular Plans*, select your eSIM, and tap “Remove.” Then re-scan the QR code or use the one-click install link from your email.

• **Android**: Go to *Settings > Network & Internet > Mobile Network*, select your eSIM, and delete it. Reinstall using the QR code from your email.

**Step 7: Contact AdventureSIMs Support**

If you’ve tried all these steps and are still experiencing issues, our support team is here to help. Please contact us at support@adventuresims.com with the following information:

• Device model and software version.

• A brief description of the issue.

• Any error messages you’ve seen or steps you’ve already tried.

Our support team will assist you in resolving the issue and ensure your AdventureSIMs eSIM is working smoothly.

**Quick Tips for Maintaining a Stable Connection**

• Keep your device updated with the latest software to enhance compatibility.

• Regularly check your data balance to avoid unexpected disconnections.

• Use the activation link to monitor your usage and plan status.

AdventureSIMs is dedicated to providing reliable connectivity, and we’re here to help whenever you need support!